Genesis Network Access


Genesis employees have the ability to remotely access Genesis network/system resources from the comfort of their homes. This service is made available so that employees may conveniently get access to critical services at any time as long as there is available access to the internet. These services are provided through the use of a Virtual Private Network (VPN) technology called “Pulse.”

Instructions:

Genesis Network Remote Access (PDF)
This job aide provides instructions for accessing the Juniper VPN Portal.


Two Factor Authentication

On January 15, 2018, Genesis HealthCare implemented 2 factor authentication technology for its Genesis Rehab Services Customer Portal.  On January 24, 2018, it will implement 2 factor authentication technology for all Genesis Rehab Services staff, contractors, and customers accessing systems remotely via the VPN portal technology.  2 factor authentication requires that users who access these technologies from outside of the Genesis network are required to provide a second method of identification beyond the traditional user name and password.  This will be a requirement for all Genesis staff, contractors, and customers at a date to be determined in 2018.

The links below provide resources for users to access in the event assistance is needed when using 2 factor authentication. 

Genesis Network Remote Access - access.genesis.com - SMS / Email (PDF) 
This job aide provides instructions for Enrolling in the PingID Service to Enable Two-Factor Authentication using the SMS or Email options.

Genesis Network Remote Access - access.genesis.com - Mobile Device (PDF)
This job aide provides instructions for Enrolling in the PingID Service to Enable Two-Factor Authentication using the Mobile Device Application.

Genesis Network Remote Access - access.genesis.com (Video) 
This video provides instructions for Enrolling in the PingID Service to Enable Two-Factor Authentication.

Genesis Rehab Services Customer Portal - SMS / Email  (PDF)
This job aide provides instructions for Enrolling in the PingID Service to Enable Two-Factor Authentication using the SMS or Email options.

Genesis Rehab Services Customer Portal - Mobile Device (PDF)
This job aide provides instructions for Enrolling in the PingID Service to Enable Two-Factor Authentication using the Mobile Device Application.

Genesis Rehab Services Customer Portal - (Video) 
This video provides instructions for Enrolling in the PingID Service to Enable Two-Factor Authentication on the Genesis Rehab Customer Portal.

Current Programs


2018 Open Enrollment


Materials and systems related to your 2018 Open Enrollment for Genesis HealthCare benefits can be accessed remotely via a web browser by going to https://benefitsoe.genesishcc.com.

Click here “OE 2018 Materials Online” (requires Adobe Acrobat plug-in) for step by step instructions on how to log into the Genesis network and where to go to find Open Enrollment materials and systems.

If you experience issues logging into the Genesis network for 2018 Open Enrollment activities, please call the Benefits Hotline (888-HR-AT-GHC) and follow the prompts to the appropriate support area. Hours of support are Monday thru Friday 8AM to Midnight (Eastern Time) throughout the enrollment period.



Copyright 2003-2018 Genesis HealthCaresm. All Rights Reserved.