Genesis Network Access

Genesis employees have the ability to remotely access Genesis network/system resources from the comfort of their homes. This service is made available so that employees may conveniently get access to critical services at any time as long as there is available access to the internet. These services are provided through the use of a Virtual Private Network (VPN) technology called “Pulse.”

Instructions:1

Genesis Network Remote Access (PDF)
This job aide provides instructions for accessing the Pulse VPN Portal.

Multi-Factor Authentication (MFA)

All Genesis VPN Portal users are required to utilize MFA when accessing the VPN portal site effective June 6, 2018.  This means that when signing into our remote access portal (access.genesishcc.com), in addition to supplying your Genesis username and password, you will be required to setup and use a second identification method (factor) such as your cell phone number, personal email, or Ping app.  This is an easy to use process that is specifically designed to fortify our defenses in protecting your identity, your Genesis network account, and the employee and patient data under our care. 

Genesis Network Remote Access - access.genesishcc.com - SMS / Email (PDF) 
This job aide provides instructions for Enrolling in the PingID Service to Enable Multi-Factor Authentication using the SMS or Email options.

Genesis Network Remote Access - access.genesishcc.com - Mobile Device (PDF)
This job aide provides instructions for Enrolling in the PingID Service to Enable Multi-Factor Authentication using the Mobile Device Application.

Genesis Network Remote Access - access.genesishcc.com (Video) 
This video provides instructions for Enrolling in the PingID Service to Enable Multi-Factor Authentication.

Genesis Rehab Services Customer Portal - SMS / Email  (PDF)
This job aide provides instructions for Enrolling in the PingID Service to Enable Multi-Factor Authentication using the SMS or Email options.

Genesis Rehab Services Customer Portal - Mobile Device (PDF)
This job aide provides instructions for Enrolling in the PingID Service to Enable Multi-Factor Authentication using the Mobile Device Application.

Genesis Rehab Services Customer Portal - (Video) 
This video provides instructions for Enrolling in the PingID Service to Enable Multi-Factor Authentication on the Genesis Rehab Customer Portal.

Current Programs

Benefits Open Enrollment

Materials and systems related to your New Hire or Annual Open Enrollment for benefits can be accessed remotely via a web browser by going to https://benefitsoe.genesishcc.com.

Click here (requires Adobe Acrobat plug-in) for step by step instructions on how to log into the Genesis network and where to go to find Open Enrollment materials and systems.

If you experience issues logging into the network for Open Enrollment activities, please call the Benefits Hotline (888-HR-AT-GHC) and follow the prompts to the appropriate support area. Hours of support are Monday thru Friday 8AM to 9PM (Eastern Time) throughout the enrollment period.